Pure-Tel® Communication Manager Overview
Communication Manager is the open, highly-reliable, and extensible IP Telephony foundation which delivers intelligent communications to large and small enterprises.
Pure-Tel® communication Solutions
Communication Manager is a core component of the Pure-Tel® platform and the foundation for delivering real-time voice, video, messaging, mobility, and other services. Communication Manager software is part of all the Pure-Tel® editions. This software is available with a single-user licensing
security, privacy & safety
Pure-Tel Call Manager provides security features for detecting potential breaches, taking measures to protect the system, and notification and tracking activities. It also provides real-time media encryption for environments where enhanced voice privacy over a LAN or WAN is required
Resources & Features
Pure-Tel® Communication Manager supports several administration interfaces for ease of use
System Access Terminal
System Management Interface
Solution Deployment Manager
Call Center Interface
Administration features
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Pure Tel Features
Improve Calls Progress with ACD features
Automatic Call Distribution (ACD) is the basic building block for call center applications. ACD offers you a method for distributing incoming calls efficiently and equitably among available agents. With ACD, incoming calls can be directed to the first idle or most idle agent within a group of agents. ACD and Call Center Elite provide a very feature rich complement of routing and call handling capabilities. For more information about Automatic Call Distribution
Pure-Tel Remote Offices
Telecommuting and Remote Offices
Telecommuter capabilities route calls appropriately and give employees access to the full Pure-Tell Communication Manager feature set whether working at home, in the office, or on the road. Communication Manager supports the following telecommuting features: Coverage of calls redirected off-net: With Coverage of calls redirected off-net (CCRON) feature, calls that have been redirected to locations outside of the switch to return to the switch for further processing. Extended user administration of redirected calls (telecommuting access): With Extended user administration of redirected calls (also called telecommuting access) feature, you can change the lead call coverage path or forwarding extension from any on-site or off-site location. Off-premises station: A trunk-data module connects off-premises private-line trunk facilities and Communication Manager. Remote access permits authorized callers from remote locations to access the system via the public network and use its features and services. There are a variety of ways of accessing the feature.
Pure Tel Features
Call Center
Pure-Tel® Call Center provides a fully integrated telecommunications platform that supports a powerful assortment of features, capabilities, and applications designed to meet all of Call Center needs of your customer. Call Center applications, such as Pure-Tel Call Management System for real-time reporting and performance statistics, and Pure-Tel Business Advocate for expert predictive routing based on incoming calls rather than historical data, are easily integrated. Communication Manager supports the Agent ID feature using which telephones can retrieve specific agent greetings and play the greetings when calls are received. Communication Manager also supports the Restrict Call Joining feature on Pure-Tel® Contact Center. If enabled, Communication Manager restricts the agents from initiating a transfer or a conference operation. The restriction applies to outbound calls. With the Restrict Second Agent Consult feature, agents can use only one consult operation, transfer, or conference at a time. For a complete description of Call Center features for Communication Manager, see the following documents: Pure-Tel® Call Center Elite Overview and Specification Planning for an Pure-Tel® Call Center Elite Implementation Administering Pure-Tel® Call Center Elite Pure-Tel® Call Center Elite Feature Reference Programming Call Vectoring Features in Pure-Tel® Call Center Elite Pure-tel
Pure-Tel Remote Offices
Telecommuting and Remote Offices
Telecommuter capabilities route calls appropriately and give employees access to the full Pure-Tell Communication Manager feature set whether working at home, in the office, or on the road. Communication Manager supports the following telecommuting features: Coverage of calls redirected off-net: With Coverage of calls redirected off-net (CCRON) feature, calls that have been redirected to locations outside of the switch to return to the switch for further processing. Extended user administration of redirected calls (telecommuting access): With Extended user administration of redirected calls (also called telecommuting access) feature, you can change the lead call coverage path or forwarding extension from any on-site or off-site location. Off-premises station: A trunk-data module connects off-premises private-line trunk facilities and Communication Manager. Remote access permits authorized callers from remote locations to access the system via the public network and use its features and services. There are a variety of ways of accessing the feature.
Services we can provide after sale
Integration
- Cloud telephony enables integration with other cloud systems to increase efficiency.
- Many Other Features
- Call Forwarding
- Interactive Voice Message Directing Callers
- Conferencing
- Call Recording
- Voice mail service
CRM Integration
CRM Integration
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